Privacy Policy
Last updated: 16 March 2026
At Tailored Routes, we value the trust our clients place in us. Protecting your personal information and respecting your privacy are fundamental to the way we operate. This Privacy Policy explains how personal data may be collected, used, and protected when you visit or interact with our website.
This policy is provided in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.
Data Controller
Tailored Routes
Via Chiantigiana 31
Florence (FI), Italy
Email: info@tailoredroutes.com
VAT number: IT06826820489
Tailored Routes acts as the Data Controller for personal data collected through this website.
Information We Collect
When you visit our website or contact us, we may collect certain personal information, including:
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Personal identification details such as name and surname
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Contact information such as email address and telephone number
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Information related to travel inquiries, bookings, or service requests
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Technical information such as IP address, browser type, device information, and pages visited
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Information collected through cookies and similar tracking technologies
When payments are required, payment information is processed securely through trusted third-party providers such as Stripe. Tailored Routes does not store credit card details on its servers.
How We Use Your Information
Personal data may be used for the following purposes:
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Responding to inquiries and providing travel services
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Managing bookings and customer communications
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Processing payments through secure payment providers
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Improving the performance and usability of the website
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Sending service-related communications
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Sending marketing or promotional communications where consent has been provided
Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
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Performance of a contract or pre-contractual measures requested by the user
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Compliance with legal obligations
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Legitimate interests related to operating, improving, and securing our services and website
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Consent, where required, for marketing communications or non-essential cookies
Data Sharing
Personal data may be shared with trusted service providers where necessary for the operation of our services. These may include:
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Website hosting and technical service providers
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Payment processors such as Stripe
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Analytics and advertising platforms such as Google or Meta
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Professional advisors including accountants or legal consultants
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Public authorities where required by law
Personal data is never sold to third parties.
International Data Transfers
As Tailored Routes serves an international clientele, personal data may occasionally be processed by trusted partners located outside the user’s country of residence. When this occurs, appropriate safeguards are implemented to ensure personal data remains protected in accordance with applicable data protection laws.
International visitors
If you are accessing this website from outside the European Union, please note that data protection laws in your country may differ. Tailored Routes ensures that your personal data is handled in accordance with applicable EU law and international standards.
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
For example, accounting and billing records may be retained for up to ten years in accordance with applicable regulations.
Your Rights
Under applicable data protection laws, users may have the right to:
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Access the personal data we hold about them
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Request correction of inaccurate or incomplete information
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Request deletion of personal data where applicable
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Object to or restrict certain types of processing
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Request the portability of personal data
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Withdraw consent where processing is based on consent
Requests regarding personal data can be sent to:
Cookies
This website uses cookies and similar technologies to ensure proper functionality, analyze website traffic, and improve user experience. Some cookies may also be used for marketing or advertising purposes where consent has been provided.
For detailed information about the cookies used on this website, please refer to our Cookie Policy.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Visitors are encouraged to review this page regularly.